Some of my observations:
- Lack of eye contact during formal introductions,
- Weak handshake or no attempt to shake hands at all,
- Poor posture and closed body language,
- Sméagol-like behavior towards their smartphones, (Precious!),
- Texting back when a phone call is really appropriate,
- No use of handwritten notes
- Too much informality used in emails
First, some disclosure. I entered the workforce in the mid-80's during a time when the flow of information was controlled by newspapers, magazines, cable/TV, the telephone company and the post office. Instant messaging was unheard of... The best we could muster back then was to fax a message and hopefully someone at the other end would receive it, read it, and fax back a reply. Texting/E-mailing came in the form of writing/typing out a memo, putting this together with other hard-copy info, sticking it in an envelope, driving to a post office and putting it in the mail. 7 to 10 business days later, hopefully a reply. Next day Air or FedEx UPS was an option but only for those willing to spend a lot of money.
The pace of business proceeded differently back then.... There was time between these "information salvos" for employees to develop people skills. We all learned how to be successful from those around and above us and if you were lucky, had a mentor to show you the ropes and give you "Pearls of Wisdom" on how to survive.
As we have become more efficient with our time, technology has replaced admin support. The modern worker has had to develop different skills to survive. Unfortunately, people skills have suffered. Mentoring has declined as well. It is entirely possible for someone to work for years at a company and never physically meet the boss who rates their performance! I applaud Marissa Mayer at Yahoo for bringing her employees back to a real work environment....
And for those willing to learn, contact me! I stand by ready to mentor!